Terms of Service — Hecate
These Terms of Service ("Terms") form a binding agreement between you and Marco Polo Research Lab LLC, a California limited liability company ("MPR Lab", "Company", "we", "our", "us"), for access to and use of Hecate (the "Service"). By using the Service, you agree to these Terms.
1. Eligibility and Account Use
- You must be legally able to enter into contracts to use the Service.
- If you use the Service on behalf of an organization, you confirm you have authority to bind that organization.
- You are responsible for activity under the Google account used to access the Service.
2. Service Description
Hecate provides AI-assisted crossword, word search, Kriss Kross, and Codeword generation, puzzle play, sharing features, and account and billing tools. Features and pricing may change over time.
3. Acceptable Use
- Use the Service only for lawful purposes.
- Do not attempt unauthorized access, abuse APIs, interfere with availability, or bypass credit or account controls.
- Do not submit unlawful, infringing, abusive, or malicious content for generation or sharing.
4. User Content and Generated Output
You retain rights to prompts and other content you submit. You grant us a limited license to store, process, display, and transmit that content as needed to provide and secure the Service.
AI-generated crossword content may be incomplete, inaccurate, or unsuitable in some contexts. You are responsible for reviewing generated or shared content before relying on it or distributing it.
5. Pricing, Credits, and Payments
Some generation or premium features require credits. Hecate Pro is the only purchasable plan: a monthly auto-renewing subscription offered on the web, iOS, and Android. RevenueCat manages the cross-platform subscription and entitlement. Paddle processes browser purchases as merchant of record, while Apple or Google processes purchases made in its native store. Prices may be localized and may include applicable taxes.
Each successful paid initial month or renewal grants 600 Hecate credits. Granted credits do not expire when you cancel; cancellation only stops future subscription renewals and monthly grants. Sandbox transactions, trials, promotional access, Family Sharing, failed payments, refunds, cancellations, and other unpaid periods do not grant credits.
Hecate Pro renews until you cancel it through the subscription-management destination for the store where you purchased it. Deleting your Hecate account does not cancel a Paddle, Apple, or Google subscription. Cancel before account deletion to prevent future charges.
For web transactions, Paddle.com is our online reseller and Merchant of Record, provides transaction support, and handles returns for Paddle-processed purchases. Those transactions are also subject to Paddle's buyer terms, tax handling, billing notices, and compliance controls.
6. Refund Policy
The Service may separately restore credits for eligible technical failures according to in-product behavior. For any completed browser checkout charge, you may request an unconditional full refund within 14 calendar days of the charge. This policy applies to initial subscription charges and renewals, even after you use the Service. You do not need to provide a reason.
To request a refund or get billing support, contact support@mprlab.com. Paddle processes refunds for browser transactions. Purchases processed by the Apple App Store or Google Play use the applicable store's refund process. This policy does not limit rights under applicable law. A refund does not automatically reverse credits already granted for a completed paid period.
7. Third-Party Services
The Service depends on third-party services such as authentication providers, hosting, analytics, billing infrastructure, and payment processors. We are not responsible for third-party downtime or actions beyond our contractual obligations.
8. Availability and Changes
We may update, suspend, or discontinue features at any time, including to improve security, comply with legal obligations, or maintain platform integrity.
9. Suspension and Termination
We may suspend or terminate access if you violate these Terms, create legal or security risk, or misuse the Service. You may stop using the Service at any time.
10. Intellectual Property
The Service software, design, branding, and related materials are proprietary to Marco Polo Research Lab LLC and its licensors and are protected by applicable intellectual property laws.
11. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted availability, error-free operation, or that generated content will meet any specific requirement.
12. Limitation of Liability
To the maximum extent permitted by law, Marco Polo Research Lab LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill arising from use of the Service.
13. Contact and Notices
For legal notices, billing questions, or Terms questions, contact support@mprlab.com or visit mprlab.com.